Frequently Asked Questions
Here you can find answers to some commonly asked questions. If you can't find the answer you're looking for please send us an email so we can help you.
What is an Eagle Bitcoin ATM?
Eagle Bitcoin ATMs are physical machines located in businesses that allow you to buy or sell bitcoin and other cryptocurrencies with cash.
How do I use an Eagle Bitcoin ATM?
To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". From there, scan your wallets QR code using the ATM's scanner, and insert notes until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will broadcast on the network and you'll see the crypto arrive in your wallet shortly.
To sell crypto, press the BTC or altcoin button on the screen, and then press "SELL". Select how much cash you want to withdraw. The machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Be sure to send the EXACT amount of crypto. Once your transaction is sent, you'll need to wait for 1 network confirmation before you can withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, then scan your voucher to dispense your cash!
See our guide for more info.
To sell crypto, press the BTC or altcoin button on the screen, and then press "SELL". Select how much cash you want to withdraw. The machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Be sure to send the EXACT amount of crypto. Once your transaction is sent, you'll need to wait for 1 network confirmation before you can withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, then scan your voucher to dispense your cash!
See our guide for more info.
Do I need to register to buy or sell Bitcoin at the ATM?
Yes. Registration is required for us to be able to offer these services. Just be sure to bring your ID along with you when you attend the ATM and the simple verification process only takes a few minutes to complete.
If you'd like to complete the registration ahead of time just send us an email and we'll help you get it sorted.
If you'd like to complete the registration ahead of time just send us an email and we'll help you get it sorted.
What are the transaction limits?
The minimum buy and sell amount is $10.
The maximum buy amount is $5000 per day, with a limit of $20,000 per week.
The maximum sell amount is $2000 per day, with a limit of $10,000 per week.
If you would like to increase your transaction limits please contact us by email.
The maximum buy amount is $5000 per day, with a limit of $20,000 per week.
The maximum sell amount is $2000 per day, with a limit of $10,000 per week.
If you would like to increase your transaction limits please contact us by email.
Are there any fees?
The price shown on the ATM at the time of purchase is the complete price. There are no other fees or charges.
I'm having issues with the ATM, what should I do?
Please contact us with details about your issue and we'll help resolve it as soon as possible.
What banknotes are accepted?
Eagle Bitcoin ATMs accept all Australian banknotes. Please do not insert any damaged notes into the machine as this may cause issues.
Can I get a refund?
It is not possible to offer refunds. Since Bitcoin is a bearer asset, transactions cannot be reversed like regular bank transactions.
Once the payment is sent the transaction is final.
Once the payment is sent the transaction is final.
Can I send Bitcoin to someone elses wallet?
Please only send your Bitcoin directly to a wallet you control. Once you have taken possession of your BTC you can do with it as you please.
*Note* Be wary of scammers asking for payment with cryptocurrencies. Ensure anyone asking for payment with crypto is legitimate before proceeding.
*Note* Be wary of scammers asking for payment with cryptocurrencies. Ensure anyone asking for payment with crypto is legitimate before proceeding.
What Cryptocurrencies can I buy and sell?
You can buy and sell Bitcoin, Litecoin and Ethereum at Eagle Bitcoin ATMs. Other altcoins may also be available at times due to popular demand.
